Responsible Gaming

Responsible gaming at Brango Casino on the brango-au.com platform is based on a simple principle: gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to provide clear information and practical tools so that every player can make conscious, well-informed decisions about when, how, and how much to play.

Brango Casino, operated by Anden Online N.V. under Gaming Curacao licence 365/JAZ, recognises the particular risks associated with online gambling and the Australian market context. We therefore combine technical tools, behavioural monitoring, and specialist support to help you manage your play. If at any time gambling stops being fun, our support team is available via email at [email protected] to discuss limits, breaks, or account closure options in a confidential and supportive manner.

Risk Awareness

OBSERVE: Gambling always involves financial risk and the possibility of loss. For some players, especially when using fast online products such as pokies, this risk can develop into problematic or compulsive behaviour. Recognising early warning signs is a critical protective factor for you and your family.

EXPAND: Possible signs that your gambling may be becoming risky include, but are not limited to:

• Gambling more frequently, with higher bets, or for longer sessions than you originally planned.
• Thinking about gambling (strategies, previous losses, next deposits) when you are at work, studying, or with family.
• Chasing losses by increasing stakes or depositing again immediately after losing, to "win it back".
• Spending money on gambling that was intended for rent, bills, food, education, or other essentials.
• Feeling irritable, restless, or anxious when you try to cut down or stop gambling.
• Hiding or minimising your gambling from family, partners, colleagues, or health professionals.
• Borrowing money, using credit, or selling possessions to fund gambling activity.
• Using gambling as an escape from stress, depression, loneliness, trauma, or other personal difficulties.

REFLECT: If one or more of the above points apply to you, it is important to pause and assess your behaviour honestly. Consider using the tools available on brango-au.com and seeking professional help through the Australian helplines and support organisations listed below.

Quick Self-Assessment Check

The following questions are intended only as an indicative self-test and do not replace a professional diagnosis. Answer honestly "Yes" or "No" for each statement:

• I have spent more money or time on Brango Casino than I originally intended in the last three months.
• I have tried to win back money lost at the casino by depositing again soon after a loss.
• I have lied to family members or friends about how much I gamble or how much I have lost.
• I have used money meant for essential expenses to gamble on brango-au.com or other gambling sites.
• I feel guilty, ashamed, or distressed after gambling, but continue to play again.
• I have experienced relationship, work, or study problems connected to my gambling.

If you answered "Yes" to two or more statements, we strongly recommend that you:

• Set strict limits or initiate a time-out or self-exclusion on brango-au.com.
• Contact an Australian gambling help service for free, confidential support.
• Consider speaking with a mental health professional experienced in addiction.

Limits & Tools

OBSERVE: In line with responsible gambling best practice and Gaming Curacao expectations, Brango Casino provides voluntary player-control tools via the personal account area on brango-au.com. These tools are designed to help you manage your spending and time online.

EXPAND: The primary tools available are deposit limits, time/spend reminders, and temporary "Time-Out" breaks. These are player-initiated controls; they are most effective when you set them before you start playing or when you notice early risk signs.

Deposit Limits (Daily, Weekly, Monthly)

• How to set deposit limits:
  1. Log in to your account at brango-au.com.
  2. Go to the "Cashier" or "Account" section in the main menu.
  3. Click on "Responsible Gaming" or "Limits" (wording may vary slightly; both lead to the same control area).
  4. Select "Deposit Limits".
  5. Enter your preferred daily, weekly, and/or monthly deposit amounts in AUD (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month).
  6. Confirm your selection and follow any on-screen verification (such as re-entering your password).
• How they work:
  • Once a limit is active, you will not be able to deposit more than that amount within the chosen timeframe.
  • Lowering limits typically takes effect immediately or as soon as technically possible.
  • Increasing limits or removing a limit may be subject to a cooling-off period (for example, 24 hours or longer), during which you may be asked to reconfirm your decision. This delay is a protective measure.

REFLECT: Set limits at a level that you can comfortably afford to lose without affecting your rent, mortgage, utilities, groceries, healthcare, or other essentials. Review these limits regularly, especially if your financial situation changes.

Time and Session Management Tools

• Session Timers / Reality Checks:
  • Within the "Responsible Gaming" section of your account, you may activate reminders that appear after a fixed time of continuous play (for example, every 30 or 60 minutes).
  • These reminders will show how long you have been playing and may summarise recent net wins or losses so that you can make an informed choice to continue or stop.
• Practical use:
  • Decide in advance how much time you want to spend in a single session.
  • When a reminder appears, treat it as a scheduled review point, not just a notification, and step away if you are tired or frustrated.

"Time-Out" / Short Breaks (24 - 72 hours)

• How to enable a Time-Out:
  1. Log in to your brango-au.com account.
  2. Open "Account" > "Responsible Gaming" or "Self-Exclusion & Time-Out".
  3. Select "Time-Out" or "Temporary Suspension".
  4. Choose the desired break duration (for example, 24 hours, 48 hours, or 72 hours).
  5. Confirm the request. You may be asked to tick a box acknowledging that you will not be able to log in during this period.
• What happens during Time-Out:
  • You will not be able to log into your account or place bets for the selected period.
  • Depending on processing times, new deposits and bonuses will be blocked until the Time-Out expires.
  • Outstanding withdrawal requests will usually be processed according to the standard Terms and Conditions available at https://casinobrango.com/terms-and-conditions.

If you have any difficulty finding or using these tools, contact support at [email protected] for guidance.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger protective measure for players who believe they are at risk of, or already experiencing, gambling-related harm. Unlike short-term Time-Outs, self-exclusion is designed for longer periods and may be permanent.

EXPAND: Brango Casino provides mechanisms for temporary (from six months) and permanent self-exclusion on brango-au.com. Once applied, these measures significantly restrict your access to gambling services associated with your account.

How to Request Self-Exclusion

1. Log in (if safe to do so): Access your account at brango-au.com. If you feel unable to log in without gambling, you may instead contact support directly.
2. Navigate to Self-Exclusion:
   • Go to "Account" and then to "Responsible Gaming".
   • Select the "Self-Exclusion" option.
3. Select the exclusion period:
   • Choose a fixed period, commonly starting from 6 months, with further options such as 1 year, 2 years, or other long-term durations if displayed.
   • Alternatively, choose a "Lifetime" or "Permanent" self-exclusion if you wish to stop gambling with Brango Casino indefinitely.
4. Confirm your decision:
   • Read the on-screen information about the consequences of self-exclusion.
   • Confirm by clicking the relevant button and, if requested, re-enter your password or reply to a verification email.
5. Alternative via support:
   • If you cannot complete the process online, email [email protected] from your registered email address with "Self-Exclusion Request" in the subject line.
   • State the exclusion period you require (for example, 6 months, 1 year, or permanent).

Consequences of Self-Exclusion

• Account access:
  • You will not be able to log into your account or open a new account using the same personal data during the exclusion period.
  • Brango Casino may take reasonable steps to detect and close any additional accounts you attempt to open using the same credentials.
• Deposits and play:
  • New deposits and wagers will not be permitted for the duration of the exclusion.
  • Promotional communications and marketing may be suspended or significantly reduced, subject to technical capabilities and regulatory requirements.
• Withdrawals and remaining balance:
  • Any real-money balance in your account at the time of exclusion will generally be processed in accordance with the Terms and Conditions and applicable anti-money-laundering rules.
  • You may need to contact [email protected] to request withdrawal of any eligible remaining funds.
  • Bonus balances and related wagering bonuses may be forfeited pursuant to the bonus rules at https://casinobrango.com/terms-and-conditions.
• Changes to or early re-opening of a self-excluded account:
  • Shortening a self-exclusion period is generally not permitted. Any request to re-open an account before the end of an agreed exclusion term may be declined in the interests of responsible gambling.
  • Requests to re-open an account after a long-term or permanent exclusion may be subject to additional checks and may be refused.

REFLECT: Self-exclusion is most effective when combined with external support. We strongly recommend that you also use national or state-level self-exclusion schemes (where available in Australia) and consult professional services, as listed below. For regulated dispute matters linked to Brango Casino's licence, you may contact Gaming Curacao at [email protected], although this channel is not a crisis helpline.

Support Resources

OBSERVE: Problem gambling is recognised as a health and social issue in Australia and globally. Effective help usually involves both specialised gambling support services and broader mental health resources.

EXPAND: Below you will find a structured list of key contacts and tools, including Australian local services, international organisations, software for blocking gambling sites, and resources for families. All recommended services are independent from Brango Casino.

Local Support - Australia

• National Gambling Helpline (Gambling Help Online / Phone Support):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Hours: 24 hours a day, 7 days a week
  • Services: Phone counselling, online chat, email support, self-help resources, and information on local face-to-face counselling.
  • Languages: English; access to interpreter services may be available on request.
• Lifeline Australia (for crisis support, including suicidal thoughts):
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Hours: 24/7
  • Note: Lifeline is not gambling-specific but can help manage acute distress linked to gambling losses or debt.
• State and Territory Services:
  • Each Australian state and territory operates or funds its own gambling help line and counselling services (e.g., NSW Gambling Help, Victoria's Gambler's Help, Queensland Gambling Help Service).
  • For up-to-date contact details, refer to Gambling Help Online, which lists services by location.

REFLECT: All of the above services are independent of Brango Casino and provide free, confidential support. Contacting them does not affect your legal rights or your status with Brango Casino.

International Support Organizations

Self-Exclusion Schemes by Country

In addition to the internal self-exclusion on brango-au.com, some countries operate centralised schemes covering multiple operators. These may be relevant if you reside in, or have links to, those jurisdictions:

• United Kingdom - GAMSTOP:
  • Website: www.gamstop.co.uk
  • Allows UK residents to self-exclude from all online gambling companies licensed in Great Britain for a chosen period.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Administered by the Spanish Directorate General for the Regulation of Gambling.
  • Spanish residents can register to be prevented from accessing regulated gambling operators in Spain.
• Other jurisdictions:
  • Many EU states and some other countries offer similar exclusion registers. If you are living or staying abroad, please check the gambling regulator's website in that country for self-exclusion options.

Regional Compliance Note: These national schemes do not automatically apply to Brango Casino, which operates under a Curacao licence. However, we encourage players to use all available tools in their country of residence.

Blocking and Filtering Software

• Gamban:
  • Website: www.gamban.com
  • Paid software that blocks access to most online gambling websites and apps across devices.
• BetBlocker:
  • Website: www.betblocker.org
  • Free blocking tool offering device-level restrictions on gambling content.
• Other tools:
  • General parental control and website blocking software (e.g., built-in device controls, router filters) can also help restrict access to gambling sites, particularly to protect minors.

Family and Friends Support Resources

• Gambling Help Online - For Families:
  • Resources specifically for affected others, including partners, parents, and friends: I care about someone.
• Financial Counselling:
  • National Debt Helpline: 1800 007 007 - free financial counselling for people in debt, including gambling-related debt.
  • Website: ndh.org.au (National Debt Helpline).

CONFIDENTIALITY: All external support organisations listed here are independent from Brango Casino. They generally provide confidential assistance and are bound by their own privacy and professional conduct rules. Brango Casino does not receive information about what you discuss with them unless you explicitly authorise such disclosure.

Help for Family

OBSERVE: Gambling-related harm often affects partners, children, and other family members. You may notice changes in mood, secrecy about finances, or unexplained debts, but feel unsure how to respond.

EXPAND: If you are concerned that someone close to you is experiencing gambling problems linked to brango-au.com or any other gambling site, consider the following steps:

How to Start the Conversation

• Choose a calm, private moment when neither of you is rushed, intoxicated, or already in conflict.
• Focus on specific behaviours and impacts ("I've noticed the bills are unpaid" or "I'm worried about how stressed you seem") rather than making accusations.
• Use "I" statements (for example, "I feel worried when...") to reduce defensiveness.
• Avoid shaming language. Problem gambling is often linked to underlying stress, trauma, or mental health issues.
• Offer support rather than ultimatums where possible, while still setting clear boundaries for your own wellbeing.

Encouraging Professional Support

• Gently suggest contacting a specialist service such as:
  • Gambling Help Online or 1800 858 858 for confidential advice.
  • A GP, psychologist, or counsellor with experience in addiction.
• Offer to sit with them while they make the first call or start an online chat, if they feel anxious.
• Discuss practical steps such as self-exclusion on brango-au.com, installing blocking software, or limiting access to shared funds.

Support for You as a Family Member

• Use resources specifically designed for affected others:
  • Gambling Help Online - "I care about someone": link.
  • Family forums and chats provided by Gambling Help Online and similar organisations, where you can share experiences anonymously.
• Consider speaking to:
  • The National Gambling Helpline (1800 858 858) for guidance on protecting yourself and supporting your loved one.
  • A mental health professional or relationship counsellor to help manage stress, anger, or trust issues.
• Protect your own finances and legal position by:
  • Reviewing joint bank accounts and credit cards.
  • Contacting the National Debt Helpline (1800 007 007) if you are facing shared debt.

REFLECT: You are not responsible for another person's gambling, and you are entitled to seek help for yourself. Using the support groups and counselling listed here does not require the gambler's consent.

Operator's Commitment

OBSERVE: As the operator of Brango Casino via brango-au.com, Anden Online N.V. is committed, under its Gaming Curacao licence (365/JAZ) and industry standards, to take reasonable steps to promote responsible gambling and to reduce the risk of harm.

EXPAND: While final responsibility for gambling decisions rests with each player, Brango Casino implements internal procedures that may include:

Internal Risk-Check Procedures

• Behavioural monitoring:
  • Reviewing patterns such as unusually long sessions, very frequent deposits in a short period, frequent bonus abuse, or repeated failed deposit attempts.
  • Monitoring for clear indicators of loss-chasing or significant changes in spending behaviour.
• Age and identity verification:
  • Carrying out "Know Your Customer" (KYC) checks as described in the Terms and Conditions, with the aim of preventing access by minors and complying with anti-money-laundering obligations.
• Warning messages and information:
  • Displaying responsible gaming notices, links to this page, and to https://casinobrango.com/responsible-gaming where applicable.
  • Including reminders about the randomness of games, the impossibility of "due wins", and the risks associated with chasing losses.
• Tool promotion:
  • Highlighting the availability of limits, Time-Outs, and self-exclusion during registration and in the account area.

When Support May Initiate Contact

• Proactive outreach:
  • Customer support may contact you using the details registered on your account if internal monitoring reveals patterns strongly associated with increased risk (for example, sudden and substantial increases in deposits and losses, multiple self-exclusion requests, or expressions of distress in communications).
  • Such contact is intended to provide information about responsible gaming tools and available support, not to offer marketing.
• Content of communication:
  • Staff may remind you of the possibility to set or reduce limits, to use Time-Out, or to apply for self-exclusion.
  • Where appropriate, you may be signposted to external support services, such as Australian helplines or gambling counselling organisations.
• Account action by the operator:
  • In extreme cases, and in line with the Terms and Conditions, Brango Casino may choose to restrict or close an account where it believes continued play presents unacceptable risk or is required for legal or regulatory reasons.
  • Such decisions are taken at the operator's discretion, having regard to its legal obligations, responsible gambling objectives, and the Curacao regulatory framework.

REFLECT: These measures do not create a legal duty of care beyond what is required under applicable law and the licence conditions. They are designed as good-faith efforts to promote safer gambling, but they cannot guarantee the prevention of all gambling-related harm.

Updates

OBSERVE: Responsible gambling standards and applicable regulations evolve over time, including in Australia and within the Curacao licensing environment. Brango Casino may update this page to reflect new tools, legal changes, or improved practices.

EXPAND: Changes to this responsible gaming information may occur for reasons such as regulatory guidance, internal policy adjustments, or the introduction of new limits or self-exclusion mechanisms.

• Notification methods:
  • Website: The most current version of this page will always be available via the responsible gaming link on brango-au.com.
  • On-site banners or pop-ups: For material changes (for example, the introduction of new player protection features), we may display a banner or pop-up notification after login.
  • E-mail: Where appropriate and technically feasible, Brango Casino may send email notifications to your registered address explaining important changes affecting your rights or available protection tools.
• Your responsibility:
  • It is your responsibility to review this page regularly to stay informed about current responsible gaming options and policies.

REFLECT: Continued use of Brango Casino services after an update will be taken as acceptance of the revised information, to the extent permitted by applicable law and the Terms and Conditions.

Last updated: 06 November 2026

Contact & Feedback

OBSERVE: Direct communication with players is an essential part of effective responsible gambling. Brango Casino offers dedicated channels for questions, self-control requests, and feedback.

EXPAND: For any responsible gaming matter related to Brango Casino on brango-au.com, you may use the following contacts:

• Responsible Gaming / Support E-mail: [email protected]
• General Information E-mail: [email protected]
• Regulatory Complaints (Gaming Curacao): [email protected] (for licence-related disputes; not for immediate crisis or counselling)

Phone contact for the responsible gaming department is currently not specified. If telephone assistance becomes available, it will be published on brango-au.com and in this section.

Feedback and Self-Control Request Form

You can submit a written request or feedback about responsible gaming using the contact details above. In your message, you may:

• Request activation, review, or reduction of deposit limits for your account.
• Request a Time-Out or self-exclusion period (specify the desired duration).
• Ask for clarification about any aspect of this responsible gaming page or other policies.
• Provide feedback or suggestions on how Brango Casino can improve its responsible gambling measures.

For efficient handling, please include:

• Your full name and username registered on brango-au.com.
• A clear description of your request (for example, "Self-exclusion for 1 year" or "Reduce daily deposit limit to AUD 50").
• Any urgency (for example, "Please action as soon as possible; I am experiencing difficulty controlling my gambling").

REFLECT: By contacting us early and using the tools available, you significantly increase your ability to keep gambling under control. We are committed to handling all responsible gaming communications sensitively and confidentially, in accordance with our Privacy Policy at https://casinobrango.com/privacy-policy.